The Right Time of Year…To Be A Successful Leader of Loyal People

The Right Time of Year…To Be A Successful Leader of Loyal People

To be a successful leader who excels in your industry and cultivates the best employees, it’s important to look both to the past and to the future. The new year is to be a good time to think about, for example, time-management techniques. After all, don’t you want your business environment and employees to be as efficient and productive as possible?

Maybe you’re also thinking about refining your digital presence and sharing the wealth of wisdom you’ve accumulated as a corporation. Are you doing a SWOT review?  Perhaps a thorough examination of your Strengths, Weaknesses, Opportunities and Threats can help you prepare going into the new year.

As a Business Coach that helps companies review their end-year results and look ahead, I have found this to be true. One of your most strategic initiatives is the people who make up your workforece. I believe that the success of your company comes directly from treating people well. Here are a few ways

Happy Employees = a Successful Leader

Happiness, rather than technology, is the key ingredient in a unique workplace experience, according to a global study of 7300 workplace employees in 12 countries; Workplace—Powered by Human Experience

There are easy ways to instill loyalty and keep your employees happy. Send brief personal letters to employees thanking them for their particular achievements can be a great holiday gesture. It maybe even more important in the new year, when the festivities have wound down, and normal/abnormal business life returns. Humanity in the corporate world can pay great dividends, and definitely show a strong ROI.


Consider being a mentor when you can – sharing the gift of your years of experience to help someone just starting out. Take time to develop corporate mentorship programs. When done right, these programs can highly benefit employees, their managers and the bottom line.

The year-end is also often a great time to find and hire top talent. It’s equally a good time to think about creating and developing leadership training. Professional development is what leaders, management and other employees want.  Investment in professional development is the kind of ‘gift’ that lasts year-round and beyond. A dedicated leadership program will help your business grow and create those happy employees.

Even the most successful leader, manager, company owner and CEO can also benefit from expert coaching. A seasoned, versatile outsider who understand your business and its people. They can help give you valuable perspective and input you that you may be too close to see.

As it’s the season of gift-giving, I have the perfect item for you: my free downloadable e-book, ‘The Top 5 Advantages of Hiring A Business Coach.’ Set up an appointment with me to help focus on and define the guidance you need to be the best leader of the best people. Think of it as a gift for the future.

Here’s to a great new year of success – for all of us!

Would A Business Coach Have Helped BCW?

Would A Business Coach Have Helped BCW?

Tackling business including how to achieve goals, set priorities and improve skills is often helped by a great cup of coffee (or tea or juice). As a business/career coach, I sometimes treat clients and colleagues, as I advise them on many career and management issues. And one place I used to go was a local coffee-deli-restaurant-bakery I’ll call BCW (now closed and replaced by a new business). What happened to BCW – and could a business coach have helped? Keep reading to find out.


Though it was a social venue, it often was, like many cafes, a meeting place for business meetings. Its very location was a kind of ‘how to succeed’ geographically. BCW was located on a main street, near a busy intersection with a streetcar and bus stop. It was spacious, yet intimate, with a summer patio. Yet, sites like Reddit and Yelp had no shortage of opinions as to why it’s good riddance.

Amidst the raves for certain menu items, there were dozens of comments and complaints about the service, the food, the size of the place and dealing with difficult people including the owner. Maybe she was overwhelmed at work. Many ‘posters’ recommended the nearby Starbucks as the better place to go. As I read the complaints, I began to get a picture of what *might* have caused this angst. ‘What not to do’ morphed into ‘how to manage well, reduce stress at work, meet and exceed goals with great service’, and overall ‘how to succeed’ in a business.

New Perspective from a Business Coach

Good decisions, bad decisions – sometimes it helps to have an outside-inside professional, like a Career Management and Business Coach to help you manage the myriad of issues in your working day. I generally work with corporate executives, but doing business day-to-day involves people from all disciplines. There are some things big corporations can learn from small business and vice versa.

As for what you can do when you’re at the mercy of review sites, and people dumping on you just because they can? Not much, because the web is all about democracy. The owner of BCW is still seeing these reviews, even though her business has shut down.


When (and if) you should defend your reputation online is something I’ll address in another post.  For now, try envisioning your business as a main-street café. Where everything you do/don’t do contributes towards success or failure of that business. Where the world has a front row on how you prep and implement throughout the day. Your workplace ambiance has to be pretty darn good for people. That it’s the kind of meeting-place that succeeds with customers and clients.

Would you like to talk about your business issues over coffee?  Consider the initial meetings as the appetizer before the ‘entree’ into complete career and business coaching! Book an appointment today.

Need Help With Leadership Skills? Learn Emotional Intelligence

Need Help With Leadership Skills? Learn Emotional Intelligence

Developing your leadership skills has to do with many things – including Emotional Intelligence (E.I.). It’s no mystery. E.I. is a powerful tool and behaviour that will help you achieve business goals and improve your leadership skills.

Forbes Magazine calls E.I. ‘the ultimate soft skill’ in this article

As a business coach, I like to keep up with meaningful, relevant content. I also like to show clients how understanding and controlling your emotions can help you become an effective leader. In a high-pressure environment, leading and elevating involves managing people. This can sometimes involve emotions.

I like the Forbes piece. It confirms that companies seek out managers and leaders who have high levels of empathy and emotional control. Who are adept at building trust, motivated and able to inspire employee loyalty. Loyalty is essential for good productivity and results. Emotional intelligence inspires loyalty. This is one very important attribute that a good business coach can help you with. The ability to recognize, understand and control your emotions will help you manage your employees and enhance your leadership skills.

By relating better to other people’s feelings and behaviours, you can develop empathy and meet them where they are. That’s essential to great leadership, says the Forbes article. How do you actually measure the ROI on empathy, people skills and how we handle social relationships, as the EQ factor?

An article from included the following:

According to a research paper entitled EQ and the Bottom Line, ‘restaurants managed by managers with high emotional intelligence showed an annual profit growth of 22 percent versus an annual average growth of 15 percent for the same period.’ 

That’s not all. People with high EQ scores make $29,000 more on average each year than their counterparts with a lower EQ. One of the things that I like to do as a business coach is inspire clients with studies like these. They reflect potential, productivity and results. All the things a good business coach can help you with.

Ready to explore your Emotional Intelligence factor? Book a consultation with me today.

Help Achieve Your Goals With Brand Identity

Help Achieve Your Goals With Brand Identity

As a business coach, one of the many that things I discuss with clients is how to achieve your goals within the framework of your company name and identity. I often have to get one fact out of the way first – that, yes, my given name is the same as the famous manager of The Beatles. But I don’t work in music. This is where brand identity can be confusing.

My business definition as ‘Success Coach’ should make it clear. I’m here to help companies succeed. As a business coach, I can help guide you towards success in many ways. For example, your corporate identity, brand image and name can stand tall or fall based on your company’s actions and reputation.

Consider Wells Fargo, longtime multinational financial-services company. It’s now also known for the scandal of creating over 2 million fake bank accounts by their own employees. The firm had an uphill battle to fix their reputation. This is definitely getting into damage control, and we’ll talk more about that in another blog post.

General advice about naming a company includes: Watch synonyms and mashups. It shouldn’t need a mini-manual. People should get it right away. And most of all, the name should *stand for something*.

Apple is a ‘rule-breaker’ because the name doesn’t actually tell you what the company does. It’s all about brand positioning. People get it right away. It’s as famous as The Beatles ever were, and most people use their products, everyday. A name that big has to be very accountable, and maintain a position of excellence.

Whatever industry you’re in, your name and brand identity are part of what determines how successful you are. In order to achieve your goals, you should be able to answer:

  • What do you and your company represent?
  • What are the most important goals you’re working to achieve?
  • How does the general public perceive your brand?

A strong identity built on a strong foundation can be very powerful. And a business coach who works regularly with CEOs and managers of medium – and large-sized companies, can bring you the outside-inside perspective. Contact me for:

  • Help with corporate and business goals.
  • Help in brand identity and best practices
It’s A Match: The Story of Business Matchmaking

It’s A Match: The Story of Business Matchmaking

The other day, I read about the recent Power of 4 Event, in Pointe Claire, QC, run by motivational sales analyst Marcie Balaban of the website Let’s Get Going. She brings entrepreneurs and upper management of companies together in a way that is business matchmaking. In elegant surroundings, she carves out a direct meeting between the two. She does this in business disciplines from electronics to real estate, with a common purpose – finding trading partners and referral sources.

There are times when I think about some of the clients I work well with, and how well they work with other people. Let’s face it, we match-make every day, even if we don’t call it that. Will this new employee fit well with our company culture? Can this caterer provide service for our upcoming event that has at least three vegans? Will my upcoming date-night have the potential of providing me with a permanent partner or a gym buddy?

Business Matchmaking: Dragons’ Den Versus Shark Tank

Business matchmaking reality shows like Dragons’ Den and Shark Tank also show us that there’s a definite process and growing connection between potential partners. This has as much to do with the heart as with the head and finances. An eager entrepreneur and a venture capitalist are a match! Sometimes they even hug, and there’s the occasional glint of tears on both sides.

Although the shows are similar, there are some dragon/shark differences. In a Financial Post Magazine article, panelist Kevin O’Leary said, “As a shark I get a pre-pack of where they came from, history, what school they went to. I know more about them as individuals.” And, as follow-up episodes show, the matches can pay off big time.

The common purpose is key here. Both parties in a business deal want it to succeed. They’re coming at it from different places, with different levels of action, experience and contribution. They each have expertise and particular money concerns. Information is exchanged. A connection is made, grows, ignites. That match has the potential to knock your socks off, with two passionate experts at their best.

Hire a “Shark” of Your Own

Need some input and coaching on how to make the best matches in your company? Looking for a business coach to help you scale your business or secure a new partner – and who’s a great match for you?

There’s a great way to find out if you and I are a match. Contact me today to find out.