You are probably finding you and your business have to rely more on technology these days. And you, like tech organizations, may be finding out that remote work is very often cheaper for employers, about $11,000 cheaper on average, just on a part-time basis.

So it makes economic sense to outfit remote workplaces. Many companies are already using the services of Technical workers and IT people, to ensure  that companies enable their employees work from home. This past weekend, I spoke to my cell provider, FIDO and I learned that most of the company’s Customer Service Representative in Montreal are now working from their homes rather than from the company’s offices; these employees are using new digital platforms, systems, services and processes. Employees will need to be taught new skills to work on this new technology. These changes in how services are being offered to their clients are creating new employment and contract opportunities for  existing workers and new hires.

Human flexibility, resourcefulness and creativity are what most workplaces need. Look at how companies have gone beyond their own identities to make crucial items during this pandemic crisis. Distilleries churning out hand sanitizer and clothing companies making reusable cloth masks are just a couple of examples how companies are being flexible in proactively responding to the current situation as a result of Covid-19. Technology helps to make the changes possible, but it is the people who see the needs and power the workplaces.

An April 27, 2020 article focuses on Microsoft and its partners “helping to transform the manufacturing industry by putting people firmly at the centre.” The article shows how technologies like artificial intelligence (AI) and robotic process automation (RPA) are bringing in a new era of collaboration between people and technology.

According to Microsoft’s Future Computed study, much of the AI technology being built is not intended to replace humans – but to help them, to increase productivity and collaboration and toenable better and faster decision-making for workers. We can say the same about collaborative and cloud technologies like Zoom, Teams, Office 365 or Remote Assist, Skype, Skype Translator and HoloLens.

But what about the prediction that machines and workplace algorithms will gut 75 million jobs by 2022? The World Economic Forum’s 2018 Future of Jobs report suggests technology could also create 133 million new roles. AI helps open up employment opportunities – and lead global companies know it will help them attract top talent as well as boost existing worker output.

It is difficult not to see that digital technology is changing business in so many ways – as well as being the catalyst for new business models, products, services and experiences, says Colin Masson global industry director, manufacturing solutions at Microsoft Cloud and Enterprise. “But people are at the heart of successful digital transformation, and the most successful manufacturers will be those that transform and empower a changing workforce with the skills they need to thrive in the digital economy.”

This is invigorating and encouraging for all of us – and there’s more to come on this subject of working remotely, and human technology!

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